I made the reservation and made the payment, does that confirm the completion of the excursion?
Whenever a reservation is made, you must wait to receive a confirmation email and the corresponding voucher for your excursion. In some cases, the available excursion may appear on our calendar, but it may happen that someone has bought the last place in a matter of seconds, if this is the case we invite you to read our purchase policies.
What happens if I am late to the meeting point for the tour?
Regular tours generally depart on time, please arrive 15 minutes before the agreed time. If you have doubts, you can consult the operator that performs the tour, the contact information will appear in the coupon that you receive by email once the reservation is completed.
Are the tours and visits adapted for people with reduced mobility or special needs?
No, some places require access by stairs or passage through narrow places. These details are specified in the description of each tour as far as possible. It is very important that before making a reservation contact us, so that we can better inform you about the tour that interests you.
Reservations and payments
5.- How far in advance should reservations be made?
The advance time is specified in the purchase policies section. In high season (Easter, summer holidays or long weekends) places sell out quickly, so we recommend making the reservation as far in advance as possible (72 hours).
6.- Is it possible to make a reservation and pay for the tour at the destination?
To make the reservation of a tour, it is mandatory to leave a deposit. Some activities require a full payment, while others only a part to secure the reservation, and the rest is paid to the guide at the destination.
7.- With what payment method can reservations be made?
Payments can be made by debit card, credit card, PayPal, bank deposits or OXXO.
8.- I have paid with PayPal and they have charged me more, what is the reason for?
PayPal generally conducts a small transaction to verify the validity of the cards. This transaction is usually not more than 1 euro or 1 dollar, and you refund it immediately. For more information, contact PayPal directly.
Changes and cancellations
REVIEW PURCHASE POLICIES
10.- I need to contact urgently, how do I do it?
Whenever you have any urgency or doubt regarding a booked tour, you should reach the contact information sent in your purchase. In any case, you can always contact us through the contact form.
The most questioned
11.-Have you already planned your trip?
If you already have planned the place you will go and the date, we recommend you to contact one of our agents, he will recommend a good, fun, safe option, and appropriate to your budget.
12.-How long is the tour?
Most of our tours have a duration of the whole day starting the pickup between 7 and 8 am, returning to the hotel 7 and 10 pm.
13.-Is the tour recommended for minors and what is the price?
It is always recommended that they are accompanied by an adult, almost always the price of a child is half the price of the adult ticket, for more information please send us a message in the form on our website